Social Media Documentation
The importance of social media documentation should be an obvious goal for every company that hosts online content that they’d like to promote.
Even with that being a generally un-argued topic within today’s corporate culture there are still many businesses who are posting blindly. In the next paragraphs different social medias will be discussed. We will also delve into different things that are important to do for different Social Media Technologies. The goals for this article is to give some general concepts into creating a definite identity for posting to social media and touch on some things that you can do and use to leverage some of the great tools that are available.
Basic Social Media Documentation
Firstly, it is important to realize that having at least a general content identity when a company posts online is very important. In example, if you are company that sells vacuums and you are posting on twitter and facebook about dish washers, you’re probably confusing your audience and not going to give them a deeper content to the product. Inversely, if you aim to provide consistancy within your company”s online posting you will do all but guarantee that you will be providing your customers with a deeper connection to your product. An example here would be if you decide that you will present a different deal to your customers everyday at the same time you are almost guaranteed that your customers will visit your social media outlets to gain the knowledge of what the ‘daily deal’ is.
Thinking on these terms is just a start when thinking of ways to reach out and extend yourself and your services as a company. Many customer like to traverse a lot of different topics quickly while working online. Imagine your user has a quick question about a product that they purchased from you. There are different levels of the quality of service you can provide your customers here. You can give them a place on your site where they can send you an email or perhaps call. This is good but you are also expecting them to visit you. Far better than this for them potentially and most definitely for you is if they can reach out to you on a service that they are already using. I’m suggesting the idea where you could have someone within your business reaching out to customers on their platforms. This option connects with the user on their platform doing something that they would normally do and also it gives you the opportunity to leave residuals such as links that could lead back to your business.